Last updated 7 October 2026

This policy explains how subscriptions, cancellations, and refunds work for paid Rutken plans. It applies alongside our terms of service. We have tried to keep it plain and honest about what you can expect.

Subscriptions

Paid plans are billed in advance for the interval you select at checkout (for example, monthly or yearly) and renew automatically until you cancel.

• You can cancel at any time from your account.
• When you cancel, your paid access continues until the end of the current paid period.
• At the end of that period your plan drops to the free Community tier, and you are not charged again.
• Cancelling mid-period does not, on its own, trigger a partial-period refund (see "Refunds" below for the exceptions).

Refunds

For a first-time purchase of a paid plan, we offer a 14-day money-back window from the date of that initial purchase. If Rutken is not the right fit, email us within 14 days and we will refund the initial charge.

Renewal charges are generally non-refundable. As a courtesy, we may refund a recent renewal at our discretion if you contact us within a short window after it is charged and the plan has gone effectively unused in that period.

Plan changes

You can change your plan at any time, and the billing follows the direction of the change:

• Upgrades take effect immediately. You are charged a prorated amount for the remainder of the current period (the difference between the two plans only), rather than a full new period.
• Downgrades take effect at your next renewal. You keep your current plan and its features until the period you have already paid for ends, and the new, lower price applies from the next renewal onward.

Merchant of record

Payments for Rutken are processed by Dodo Payments, which acts as the merchant of record for your purchase. Dodo handles the billing transaction and any applicable taxes. When a refund is approved, it is issued through Dodo back to your original payment method; the time it takes to appear depends on your payment provider.

How to request a refund

Email billing@rutken.com with the email address on your account and, if you have it, the order or invoice reference. We will confirm your eligibility under this policy and process any approved refund through Dodo Payments.

Changes

We may update this policy from time to time; we will revise the date above and, for material changes, take reasonable steps to notify you.

Contact

Questions about billing or refunds? Email billing@rutken.com.